What should I do if my pass is lost or stolen? Who should I contact?

If your Ski Pass Plus+ is lost or stolen at Grandvalira, Ordino Arcalís or Pal-Arinsal, please report the situation as soon as possible to the Ski Pass Plus+ customer service department by using our web form or by calling +376 89 18 00 to ensure your pass is not used fraudulently. You will then need to go to any of our resort ticket offices at Grandvalira Pal-Arinsal or Ordino Arcalís where we will issue a replacement so you can carry on skiing.